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With the advent of agentic AI technology, enterprises are improving their workflows with an infusion of virtual AI agents. These agents are capable of both communicating and executing tasks alongside their human counterparts. Though now a nascent technology, leveraging an agentic workforce will soon be standard practice for IT. In the technology space, this will fundamentally change how businesses build and deliver software.
This blog explores how teams are harnessing AI agents to improve workflows in IT. It also addresses how we at Opkey are applying the power of agentic AI to the ERP space. Opkey helps you to optimize the functioning of your ERP throughout its lifecycle, allowing you not just to avoid disruptions but also to leverage AI and get more out of your critical systems than you ever thought possible.
Learn more Opkey’s ERP Lifecycle Optimization Platform
According to recent research from McKinsey, approximately 25% of C-suite executives use AI tools for work, and more than 25% of organizations that use AI report that they plan to adopt agentic solutions this year.
The Evolution of Software Testing: Shifting Tasks to Virtual Agents
In today’s environment, businesses need to adopt and release updates with ever-growing frequency. With tightening deadlines to validate ERP systems, businesses need the ability to test the impacts of software updates more quickly and with fewer errors, even for edge cases. Opkey has long helped companies transform their ERP operations by replacing manual testing with our superior, automated, continuous testing option. Now, we are advancing even further, applying agentic technology to revolutionize how you validate and run enterprise applications. Here are just a few of the ways agentic technology will improve ERP testing:
- Regression testing: Virtual agents can swiftly execute regression tests simultaneously across multiple environments, saving time and effort from human testers
- Patch update testing: Virtual agents can perform tests on upcoming patch updates, improving system stability while reducing IT personnel workload
- Performance testing: Virtual agents can simulate high-traffic scenarios and evaluate system responses to such scenarios, allowing you to pinpoint and avoid performance bottlenecks before they occur
The Human Touch: Where AI Needs Human Insight
While AI can help automate many repetitive, time-consuming jobs, nothing can replace the human element. Real humans bring a refined understanding of context, creativity, and intuition. Thus, by embracing “human-in-the-loop" methodology, you get the precision and scale of AI with the irreplaceable, course-correcting benefits of human judgment. The result is smarter, more context-aware decisions, delivered with the scale and speed only possible with AI.
Human judgment is especially important for situations characterized by uncertainty. For example, some systems may work in theory, but their user interfaces are so difficult for people to navigate that they are not functional. This is an area where the insight and input of human testers to detect subtle design defects can lead to sleeker, better systems.
Another scenario where human-in-the-loop is beneficial is for exploratory testing, in which testers must go outside the box to creatively anticipate unknown issues. For all their strengths, AI algorithms are still limited in their ability to generate truly novel test cases. Exhaustive, exploratory testing is crucial in businesses where reliability and security can be a matter of life and death, such as in healthcare or transportation.
AI can generate tests, but it is dependent on the completeness of the data provided. Human monitoring guarantees that we close this gap. AI can help generate test cases, but humans are still required to supervise and refine what the AI produces.
AI is statistical, not mystical. It follows patterns and suggestions brilliantly, but it must be supervised to ensure that the results are accurate and applicable. As AI evolves, so too will the responsibilities of quality assurance professionals. The future of testing and quality assurance is one of collaboration, in which AI and humans work together to accomplish greater results than could either alone.
Infrastructure and Cultural Shifts Needed to Support the Agentic Revolution
In order to bring the power of agentic AI to ERP testing, we need more than just technical adoption. To be sure, AI-powered intelligent decision-making requires that enterprises adopt scalable cloud environments, robust CI/CD pipelines, AI-driven test automation frameworks, and policies and procedures for safe data management. In addition, though, companies need to embrace a set of cultural changes. To realize the benefits of AI, we must expand our mindset to include continuous learning, experimentation, and adaptation with respect to AI.
How Opkey Is Leading the Way in AI Innovation
Opkey is the first platform purpose-built to revolutionize the entire ERP lifecycle—from deployment and operation onto continuous optimization.
At the core of Opkey’s platform is Argus AI, a powerful, ERP-specific Small Language Model (SLM) built on years of real-world experience. It understands ERP systems, their users, and how they interact.
Powered by advanced process mining, observability, and intelligent automation, Argus serves as Opkey’s command center, orchestrating specialized AI agents. These agents analyze, plan, and execute complex workflows with speed and precision.
Opkey’s human-in-the-loop approach delivers the efficiency of AI-driven processes while ensuring security, compliance, and risk mitigation. With an intuitive, chat-based interface, teams can easily collaborate with Opkey’s AI agents, making ERP management smarter, faster, and more scalable.
As an end user of our platform, you’ll access all the benefits of agentic testing technology through our advanced, system-unifying AI chatbot, Wilfred. Wilfred:
- Helps users create and maintain test scripts in the Opkey platform.
- Assists with developing and processing support tickets, managing releases, conducting project planning, and more.
- Searches documents and executes automated test case mapping based on user prompts.
The adoption of AI-powered virtual agents by IT teams constitutes a paradigm shift in ERP testing and lifecycle management. Opkey’s platform combines the precision of AI with human expertise, enhancing decision-making, driving business outcomes, and delivering unmatched ERP lifecycle management for enterprises of all sizes and segments.
The future of IT is human expertise and creativity, supercharged with AI. Navigate the future of ERP with confidence with Opkey’s agentic full lifecycle platform solution.
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